@cybereality How long do i have to wait? It is now 11 days. You said i could pm you and you would try to help but i have had no response from that either.
I just dont know what to do anymore....
If long response times aren't abnormal, why hasnt Oculus recruited more people or recruited people faster for what is clearly a long running problem.
It appears that on going terrible service is acceptable in Oculus's eyes. What a terrible message to be giving out if you want people to buy your product. If this is the case we as a community of people should start spreading the word here and across all the other communities we use.
I have 2 broken devices. The first was posted back to them and they received it at the beginning of March. After going through the process of getting them to recognise that they received it they scheduled a replacement to be produced for April 7th. Getting that info from them has been extremely difficult. The other device is sitting here waiting for them to generate a mailing envelope (its been 2 weeks).
I have asked them for the UK address for receiving correspondance (twice). They still haven't provided it, but have assured me that it was directed to the correct team (would not tell me who). I suspect it's probably Facebook in London, but I'd prefer they acknowledged it.
I don't know if they are intentionally bad at this, but it doesn't really matter. They are horrible. Their support system is designed to frustrate and then ignore their customer.