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Population One - Quest 2 - Oculus App

5iMONE
Level 2

I have ordered a Quest2 and it is on it’s way in the mail. While waiting for it to come I downloaded the Oculus app and started browsing the games - I am looking for Population One but it doesn’t seem to be in the app store. I am in Australia - is this game available for native download here? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there. We aren't seeing anything where you wouldn't be able to use it in Australia. Feel free to reach out to us again if you can't see the game inside your headset's Store.

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8 REPLIES 8

OculusSupport
Community Manager
Community Manager

Hey there. We aren't seeing anything where you wouldn't be able to use it in Australia. Feel free to reach out to us again if you can't see the game inside your headset's Store.

I’m in the US and having the same issue. Population: One will not show up in my Oculus app or headset. When I look it up on a different account or not logged in, it’s perfectly fine. The only way to access it is by using safari to redirect me, however, it says unavailable as soon as I get on the Oculus app. 

Having the same issue.  From United States purchased new oculus quest 2 today and started a new account. Population one is the main reason for the purchase and shows unavailable? What would be a reason a popular game would not be available for purchase?

Hey there @Stormin_Gorman! Thanks for reaching out today. We are aware of this issue. Our team is working on it to be available as soon as possible. 

 

If you have a Meta Quest, the app will no longer be available for purchase. Here's more information on that.

 

We appreciate your understanding!

We are on a quest 2

Thank you for getting back to us! It sounds like your headset may not be on the latest version. If the app doesn't show up at all, this is likely the cause. Use these steps to make sure you're on the latest software version.

 

We don't have all the required tools to assist further here on the forum. If the issue continues, we recommend you submit a support ticket. One of our specialists will be happy to look into more options for you!

It’s been over a month. When will population be available on the oculus quest 2 App Store for purchase?

Hey, thank you for bringing this to our attention! Population One should be available for purchase on your device. We want to make sure you can make this purchase!

 

 

There's a few things we can try: 

 

  • Login and out of your account.
  • Reboot your headset.
  • Try purchasing on the headset or with another browser.

 

Your headset might not be updated to the latest software. You can use these steps to update your headsets software version. We don't have the required tools to assist further.  If you're still experiencing issues we recommend you submit a support ticket