cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with right controller

saucyboi1
Level 2

My oculus quest 2 controller is just plain and simply not working. It doesn’t even connect to my headset. I just need to know if I can fix it or maybe even get a new one? Please help me.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey saucyboi1! We'd love to see what we can do to get your controller working again! Please complete the following steps to see if you can get your controller to pair: 

Unpair and repair your controllers manually:

  • First,
    • Open the Oculus app on the phone.
    • Tap Settings from the bottom menu.
    • Tap the headset that is currently paired.
    • Tap Controller, then tap the desired controller to unpair.
    • Tap Unpair Controller.
  • After your controllers are unpaired, complete the following to repair your controllers.
  • If not already done, insert the included battery into the controller, then tap Continue on the Oculus app.
    • Open the Oculus app
    • Tap Oculus Quest or Oculus Quest 2 in the top left corner of the Oculus app
    • Tap Settings in the bottom right corner of the app.
    • Tap Oculus Quest or Oculus Quest 2 under the user's name and email.
    • Tap Controllers then tap Left or Right to choose which hand you’d like to pair.

The next step we recommend would be to factory reset your headset:

  • Hold the power and volume down button for at least 10 seconds until a boot menu appears inside your headset
  • From the boot menu, please use the volume buttons to navigate to the Factory Reset option 
  • Use the power button to make your selection once the option is highlighted

We hope these help! If neither of these steps prove useful in getting your controller paired to your headset, please consider submitting a support ticket so we may look into other options for you. When submitting your support ticket, please make sure to mention the issue in as much detail as possible and provide all the steps you have taken to speed up the process! Please follow the link here: https://metaque.st/Support! and scroll down to the "get support" button!