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Purchase Not installing but money taken

KOG85
Level 3

Just purchased Sniper Elite from the headset app store, after pin code entry nothing happen. When I go to the game in the store the purchase button is a loading wheel. I have received a receipt but have no game. 

On the Phone app the game is purchased.

33 REPLIES 33

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there! We'd like to gather some more information about this, can you please click here to submit a ticket? Thanks.

KOG85
Level 3

Still down... Game has been in "Syncing" for 3 days.

tried restarting your quest?

Hexark
Level 2

do you guys really expect any help from oculus ?

they will fix it if they want to, but they dont give a **bleep** about anything and anyone