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QUEST 2 hand controllers freeze batteries are 100% brand new set

Level 2

just got quest 2 last week set it up yesterday. I was setting the boundaries and the hands sets got stuck and i was drawing boundaries everywhere it wouldn't get out of that setting. I had to turn it off. Today I was looking at the menu looking through the store and my hand controls just froze into one spot. like a pair of empty hands just sitting there lol . I had to turn it off. What is this about? I also can seem to leave a game or any app with out shutting it off. Should I not be able to just push the oculus button to go back to menu?