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Quest 1 - Bluetooth keeps stopping

womp_womp
Level 2

Hello support, 

 

I have owned the oculus quest 1 for years and it’s been great. Got an error today that will not go away or let us proceed.

 

error states “Bluetooth keeps stopping” and keeps repeating. What is the next step is fixing this error?

 

thanks!

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there! Sorry to hear you are having Bluetooth issue, could you please try factory resetting your Quest using the steps here. If the issue is not resolved, please open a support ticket with us here and we will be happy to assist you further. Thanks!

 

Notes:
 
  • Performing a factory reset is irreversible and will remove all account information, downloaded games and content from the headset.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.