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Quest 1 losing tracking

Matthew_Fitz
Level 2

I’ve had the quest 1 for a little over two years now. I’ve mainly consistently used and have always enjoyed using the product. Unfortunately about a month ago a glitch has been occurring where I will float or “fly” away out of the tracking guardian. Then it will say no tracking found and turn off the guardian. If I’m in game it looks like I’m flying and at the homepage I can see the guardian fly away in a direction. I’ve tried shutting down many times and have even attempted a factory reset, so I’m pretty confident I’m having issues with the cameras. Any suggestions on how to fix this?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there Matthew_Fitz! We appreciate your efforts to resolve the tracking errors on your own that you've experienced. We'd love to assist you further, so we're inviting you to open a support ticket! Feel free to reach out at your leisure with details of the troubleshooting you've performed, and one of our brilliant agents will guide you promptly!