05-11-2022 04:00 AM
I’ve had the quest 1 for a little over two years now. I’ve mainly consistently used and have always enjoyed using the product. Unfortunately about a month ago a glitch has been occurring where I will float or “fly” away out of the tracking guardian. Then it will say no tracking found and turn off the guardian. If I’m in game it looks like I’m flying and at the homepage I can see the guardian fly away in a direction. I’ve tried shutting down many times and have even attempted a factory reset, so I’m pretty confident I’m having issues with the cameras. Any suggestions on how to fix this?
05-11-2022 08:38 AM
Hey there Matthew_Fitz! We appreciate your efforts to resolve the tracking errors on your own that you've experienced. We'd love to assist you further, so we're inviting you to open a support ticket! Feel free to reach out at your leisure with details of the troubleshooting you've performed, and one of our brilliant agents will guide you promptly!
04-01-2023 10:36 AM
did you ever resolved this issue, having same bug
04-02-2023 10:29 AM
Hey there @Dragon_slayer153. Getting a issue with tracking in your headset can be the worst, but luckily we are here to help you with this. We would like for you to try a couple of troubleshooting steps to fix this. Can you please follow these steps to clear your guardian history?
Now if that doesn't seem to work, please follow these steps to reboot your headset.
We look forward to getting an update from you soon!
04-03-2023 10:32 AM
Hey again @Dragon_slayer153. We are reaching back out to see how the troubleshooting steps we provided yesterday were any help to your headset tracking issue. We can't wait to hear back from you about this.
06-22-2023 07:41 AM
Did u Solved ?