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Quest 1 won't boot to home

Okra_Smuggler
Level 2

After almost 2 years of working fine, suddenly my Quest 1 will not fully boot to home. I get the Oculus logo, then three dots, then just black. Volume and IPD slider shows in the display. If I hold the right controller button, it will circle like it's centering. If I take the headset off and put it back on, the three dots will appear for a moment. But everything else is black.

I've tried holding down power for 30 seconds.

I've tried holding power and volume down until the boot menu appears.

I've tried connecting to my PC.

I really don't want to factory reset. Is that my only option?

1 ACCEPTED SOLUTION

Accepted Solutions

OClara
Level 3

Sounds like we have the exact same issue. Black screen but I can see safety boundaries, volume buttons, IPD, plus audio works. I wonder if it could be something to do with an update, or user accounts? I am very reluctant to perform a factory reset as I have data on it I would like to transfer out.

View solution in original post

2 REPLIES 2

OClara
Level 3

Sounds like we have the exact same issue. Black screen but I can see safety boundaries, volume buttons, IPD, plus audio works. I wonder if it could be something to do with an update, or user accounts? I am very reluctant to perform a factory reset as I have data on it I would like to transfer out.

View solution in original post

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, thanks for taking the time to troubleshoot this issue on your end. Based on the information provided, your next step likely will be a factory reset. Game data may be lost, but you will still retain all purchases and downloads, as those are attached to your account, not the unit. If after completing that the Quest still fails to boot, click here to submit a ticket so that we can look into our options to help you out. Thanks!