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Quest 2 Cannot access profile or game store

Level 2

Last night I was about to buy a game from the store and it wouldnt load. I checked my profile and it wouldnt load either. Every time I would launch a game it would crash. I have tried restarting the quest 2 and disconnecting and connecting it back to wifi and bluetooth. Are there any known fixes for this?


Level 2

I’m having the same problem and i don’t know what to do have you found out yet?

Community Manager
Community Manager

Hey there! Don't worry, we've got some steps for you to try to get your profile back on your headset:

1.) Open the Oculus phone app and make sure you're logged into your account.
2.) Go to Menu at the bottom.
3.) Make sure your Quest 2 is powered on, then select it from the list of devices.
4.) Once connected, let it sit for 3-5 minutes, then reboot the headset.


If these steps don't work, please PM us or click HERE to send in a support ticket and we'll be sure to get this taken care of. Thanks!