05-14-2022 08:09 AM
I was playing my quest 2 and all of a sudden, it kept blacking out and returning to my guardian. Like, I was playing Rec-Room and while playing it blacked out a few times. Returning to the guardian and back.
Anybody have a similar problem?
Solved! Go to Solution.
05-14-2022 09:02 AM
Hey Sam_1432! An interrupted gaming experience isn't a fun one, and we would want that for any of our Meta Quest family members! This sounds like a potential tracking issue, we have some questions to assess the situation further and get a better understanding of what could be causing this to happen.
We have some troubleshooting we like to run through as well, please enable our Cloud Backup feature and factory reset your headset. To find out how to turn on and more about our Cloud Back feature, please follow the link here: Oculus Cloud Backup! Once Cloud Backup is turned on, please perform a factory rest on your headset:
We hope this helps! Please send us a DM if the provided steps don't prove useful in getting your headset to function properly! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-14-2022 09:02 AM
Hey Sam_1432! An interrupted gaming experience isn't a fun one, and we would want that for any of our Meta Quest family members! This sounds like a potential tracking issue, we have some questions to assess the situation further and get a better understanding of what could be causing this to happen.
We have some troubleshooting we like to run through as well, please enable our Cloud Backup feature and factory reset your headset. To find out how to turn on and more about our Cloud Back feature, please follow the link here: Oculus Cloud Backup! Once Cloud Backup is turned on, please perform a factory rest on your headset:
We hope this helps! Please send us a DM if the provided steps don't prove useful in getting your headset to function properly! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-16-2022 05:56 AM
Yes I have changed play spaces recently, I've been doing it often but not a lot.
I always make sure the play space I'm in has it's lights turned on, I haven't had any problems with lighting. No I'm pretty sure I have not enrolled in the v40 PTC.
I will try the factory reset today and see how it will go, thank you.
05-17-2022 08:39 AM
Hey there, Sam_1432! We're just checking in to see if you were able to factory reset your device and get back to enjoying VR.
Your Meta Store Support team is standing by and ready to assist in any way we can!
05-17-2022 02:53 PM
Yes, thank you very much, I played my Quest yesterday and it worked just fine. 🙂
05-17-2022 04:41 PM
You're very welcome! We are so happy to hear you're back to playing VR. Thank you for getting back to us. If you have any questions or concerns, feel free to reach back out. We hope you have wonderful day!