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Quest 2 guardian lag

Zippaheadz
Level 2

Hello folks!

 

Just the other day I've started having this issue where the whole quest system starts lagging whenever the guardian appears. This only seems to be an issue when the link cable is active and I'm in a game but when I'm checking the app test for the cable it seems to be working fine.

Any tips and tricks?

8 REPLIES 8

Daws-ITA
Level 5

Hey there. That doesn't sound like a experience we want for our customers. We'd be happy to help you get back to gaming.

 

We will need more information from you to better help you:

  • What operating system are you using
  • What version of the headset is it on?
  • Is the pc on the same version?
  • Is this our Oculus fiber optic cable link? (all links are not created equal)
  • What graphics card do you have? is it up to date?

Once we have this information we can further assist you. We look forward to your response. We do wish to get you gaming.

  • OS - Windows 11
  • Headset vers. 42
  • Pc (the app I'm assuming?) is also 42
  • Yes this is the official link cable
  • My card is the 2080 Super which has the latest drivers

Thank you for responding with this information! We'd like to take a deeper dive, but we don't have the tools needed here on the forum. Gather your logs using these steps.

 

After you've gathered your logs, we recommend opening a support ticket with one of our specialists. They'll be happy to take a deeper look into the issue and go over your options with you! 

Windows 10 pro

V43 on quest 1 and pc

Official fiber optic cable

Nvidia 1080

 

Hey there! We hate lag. We'd love to see what can do to help.

 

Your PC is compatible and the headset is up to date. Can we make sure that you have the latest graphic drivers for your device? Can we also check that you have the latest version of Windows 10?

 

Do you see any bends, twists, kinks, damage, frays, ect. If we don't see any damage and everything is up to date, we'd suggest you PM us so we can continue to assist you while keeping your pc info secure. We look forward to hearing from you.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

PM sent

Can you please open a support ticket here so that we can get you taken care of as soon as possible? One of our experts will gladly assist you in this matter.

 

Please provide the logs once you have created a support ticket. Instructions for collecting logs are provided below:

 

  • Open the Run window (Windows key + R).
  • Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  • Select the checkbox next to ‘Full logs’.
  • Select "1 day" from the "Collect last" drop down list.
  • Wait for the log collection to finish. This can take some time to complete.
  • The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
  • Attach the newly created zip file to your next support response.