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Quest 2 keeps turning itself off

david_syer
Level 2
Same as https://forums.oculusvr.com/t5/Support/My-Oculus-Quest-2-keeps-turning-off-randomly/td-p/962146 (where the OP was advised to send a private message so I never saw the solution). What’s going on? Checked battery levels and auto-sleep settings. It happens about once every 30 seconds.
1 ACCEPTED SOLUTION

Accepted Solutions

Tonberry_Qing
Oculus Support
Oculus Support

Hey @david_syer The solution for that was to perform a hard reboot:

  1. Power off your headset
  2. Hold power button and the volume + button to enter USB update mode
  3. Use the volume button to select Boot Device
Have you tried turning it off and on again?

View solution in original post

2 REPLIES 2

Tonberry_Qing
Oculus Support
Oculus Support

Hey @david_syer The solution for that was to perform a hard reboot:

  1. Power off your headset
  2. Hold power button and the volume + button to enter USB update mode
  3. Use the volume button to select Boot Device
Have you tried turning it off and on again?

david_syer
Level 2

Thanks. It worked (although I didn’t need step 3, it just rebooted and didn’t ask for options).