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Quest 2 left controller will not turn on

Luminari13
Level 2

The left controller of my quest 2 stopped tracking. Changed batteries. Brand new ones!! It wouldn't even wake up. I went into the android app and unpaired both controllers as I researched was a possible good fix. I can't even get the light to come on when I put the brand new battery on. The right one has been unpaired and paired again. I have factory reset my headset (thinking that will help..... nope! It's stuck on the pairing screen and won't proceed). I switched batteries from the right to the left.... still nothing.... help!!!!!! Anyone with ideas that will actually help?? Please!!! 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey Luminari13, We saw your post about your controller not turning on, and we know how important it is to your gaming experience to have your accessories working. Thank you for including the troubleshooting steps you have tried. If a factory reset doesn't fix an issue, we invite you to send us a private message with the link below. One of our agents will be more than happy to work one on one with you. We look forward to getting this resolved and getting you back in VR!

 

Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.