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Quest 2 link charging but not working with quest link

OfficialSalad
Level 3

So I just bought this $80 fiber optic USB type C to USB type C because my last one stopped opening quest link. I plugged it in with the oculus app running on my pc and there's absolutely no connection whatsoever. No green circle next to my device in the devices tab, nothing.  I saw that it was charging my quest but no prompt ever came up that said "Do you want this device to access your files on your PC?" like it would usually do with my old link cable.  Also take note that my old link cable was a USB type C to USB type A.

Any help?

13 REPLIES 13

@OfficialSalad Hmm, okay this could just be a cable thing also. There might be one more thing I can provide on here that they haven't yet. 

 

Could you try a clean install of Oculus Home with these steps:

 

  1. Disconnect the Link cable from the computer.
  2. Disconnect your computer from the internet.
  3. Backup any necessary content.
  4. Reboot into Safe Mode.
  5. Uninstall Oculus Home using the Control Panel.
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  8. Restart your computer in normal mode.
  9. Reconnect your computer to the internet.
  10. Install Oculus Home again using the setup tool from our website here.
  11. Reconnect the Link cable and re-test the headset.
  12. Run Oculus Home as Administrator.

 

if that doesn't seem to do much for you either, you might want to get your logs and reach out to the support team:

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
  7. Attach the newly created zip file to your next support response.

I’ll try that but only if this new cable I bought doesn’t work

Sounds good, and please get back to us if you need more help. Thanks!

Hey there! Do you still need our help with this? If so, let us know. Thanks!