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Quest 2 not turning on

daniellereed
Level 2

Recently my oculus quest 2 will not turn on. There's no charging light or anything. I plugged it up for a few hours but all it does is show a black screen and flicker on for less than a second then off. This repeats every few seconds.

I have tried holding the power button to reset. Currently I cannot find the answer as to why it's messed up. Solutions? 

7 REPLIES 7

blejdacik
Level 2

Same problem 😔 Did you found solutions? Please 

Hi there! We're sorry to hear you're having an issue with your headset turning on. We know how disappointing this must be for you when you want to enjoy some VR. Our support team would love to look into your options with you. Please submit a support ticket with the details of your issue, and one of our agents will take care of you. 

snakeyes805
Level 2

Same issue as of yesterday. Black screen blue meta logo. Tried all resets possible. Frustrating 

Same issue. I used the thing for an hour. The next day i went to use it and it just flashes the occulus symbol and shuts off

Does occulus support have any idea why this is happening?? Arent you supposed to be experts?? This is a help forum and nobody has git an answer. What gives??

Hello, we understand your frustration at this time. We want to step in and get you the answers you deserve. Please, would you share with us what steps you have taken so far? This will help us figure out what next steps our team of specialist need to take. Feel free to share with us through a private message, and we will be able to work together and get you back up and running!

Please, click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember you must be signed into the community first to send us a private message.

Connect your oculus to some old charger fore night. There is a problem with low battery. If it's to low, the charging proces won't start. For me work old charger for 12 hours