cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 random black screen for a few frames every 20/30 mins

GameCrunch
Level 4

Every 20 or 30 minutes my Quest 2 will sometimes get a black screen, more rarely it will require me to restart the headset by turning it off and back on.  

 

This also happened on my old CV1 but the cable there was pretty badly damaged.

I've tried swapping USB ports to my PCI expansion card but no luck there.

 

I only noticed this happening after a large upgrade where I got a B550 Tomahawk, 3080 and a 5600x, although I didn't play VR for ~4 months before and ~3 months after

 

I have no other issues on any other pancake/flat/normal games.

 

I use a wired link, doesnt seem to be any issues in stand-alone mode although I dont really play stand-alone. I've ran multiple benchmarks and stress-tests without any errors popping up.

 

I did notice that I get this error code spammed in Event viewer "Session "OculusVadApoEventTrace" failed to start with the following error: 0xC0000035"

 

 

4 REPLIES 4

TomCgcmfc
Level 15

You need to contact Oculus Support and start a ticket.  Obviously this should not happen and it does not happen to me.  Could be a pc power supply issue, but who knows?  Good luck sorting this out mate and cheers.

9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

I dont think Oculus support could help much, i'm pretty sure its not an actual hardware issue, atleast with the headset since my old one had the same issue. 

Not sure what can cause this?  Maybe check your win10 task manager to see if something is running.  Could be antivirus but who knows?  Oculus support may be able to look at your log files and identify the problem.  Sorry I cannot help you further.

9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, we appreciate you bringing this to the community. We understand how inconveniencing this is for the few people who have experienced the same situation. We'd love to assist you with this. 

Are you using the official Oculus cable? 

If you are using the official Oculus cable and your computer meets the requirements please submit a support ticket here