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Quest 2 showing as USB 2

Dog_Brain
Level 2

What’s the deal with this trash? I’ve gone through every step of customer service, and to no luck. I cannot for the life of me get this device to show as USB 3. I’ve tried the official cable, other cables and adapters,  I even went and grabbed at USB 3.1 Gen 2 PCIE 4x card. Everything I plug in shows as USB 3, expect for this device. What is going on here? 

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