Hey there, @chris49055! We're sorry to hear you're experiencing this issue with your headset being stuck on the boot screen. We know how concerning this must be for you, and we appreciate you troubleshooting so far.
Now, we'd like to ask that you reach out to our support team to look into your options. You can contact our team here with your details and the troubleshooting steps you've tried so far. One of our agents will be happy to assist you further from there.