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Quest 2 stuck on meta logo screen

Corvus26
Level 2

I’ve tried the following: a hard reboot, factory reset, and just turning it on and off. Every time it boots up it shows the device installing something and then it stays on the meta logo. Please help

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Yikes! We appreciate you for taking the time to try out steps to get back into your headset. We advise at this time to please create a support ticket, we will be able to look deeper into these errors and find a possible solution just for you! We hope to hear back from you soon!