put my quest 2 on this morning and it started installing an update. it froze installing the update and I saw the android logo on his back with a caution sign in the headset. I tried to restart it and it would not. I held the power button down till I could factory reset it. after the factory reset I cant get the headset passed the pairing screen. My phone app shows the device and it pairs. i go in the headset and it will not leave the pairing screen.
I tried downloading the app again and doing a few more factory resets but nothing works. I am stuck int he pairing section and it will not go passed that.
Thanks man! I had the exact same problem and had to unpair both controllers with the app and repair and both got new firmware updates while pairing. I would not have solved the issue so fast without you.