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Quest Controller problems using Air Link and Link Cable.

MAJ161.RED
Level 4

I have a very frustrating problem.

I have been using a Link cable and sometimes Airlink with my Quest 2 for months.

Recently, the controllers (which work fine normally when playing Quest games) have developed a strange quirk when playing PC games.

I can no longer extend my index fingers or thumbs. I can grip but when I lift my real index fingers and/or thumbs, the virtual ones don't extend.

This happens with Link cable and Air Link, so it's not the cable.

I have tested this with two Quest 2 headsets (with two sets of controllers), on Link cable (with two separate cables) and with Air Link. Mine aren't working in the Oculus Home environment. Perhaps it has something to do with a recent update but then I would expect more people to be reporting this issue but others, including Nera123, Sotalo and Arkiefox, have also reported this problem recently in this forum.

My Oculus app (on PC): Oculus app version 40.0.0.105.333 (40.0.0.105.333)

I recently bought Lone Echo II. One of the first things it does is ask you to extend the index finger to push a button. I can't do it. Annoying!!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

MAJ161.RED
Level 4

 

Problem fixed!

 

I'm not sure why. Two things happened, either of which could have done it. Firstly, I followed the advice of TomC69 who suggested I run a Repair on the desktop Oculus app. It was quite easy to do. I have a Rift - not Rift S - so I followed the instructions on the Meta website HERE

 

 

I have a Rift - not Rift S - so I scrolled right to the bottom at www.oculus.com/setup

 

 

 and downloaded the software. When it had installed, I put on my Quest 2 and, coincidentally, there was an update waiting - so I updated the headset operating system from 39 to 40. Then I plugged in my Link cable and, voila, my controllers are working properly now - and I have been playing Lone Echo 2 for the last few hours.

So either running the Repair fixed the problem, or the update did.

Thanks, TomC69,  and everyone else who responded, for your help.

View solution in original post

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there MAJ161.RED, we appreciate you reaching out about your guardian not tracking correctly! We definitely understand how important the guardian is to the experience, we'd love to help you get back to gaming!

 

We've included some troubleshooting below so we can get to the bottom of why this is happening.

  • Is the play location well lit? (Turn on more light)
  • Is the play location too bright? (Adjust the intensity, or amount of light
  • Texture is also a factor with tracking. If there is not enough contrast between objects in the room, this could lead to tracking issues.
  • Was the tracking working well before?
  • Has anything changed in your play area? New furniture, lights, etc?
  • Do you experience similar issues while playing in other locations?
  • Have you tried another location?

If you have already, what are the key differences in these locations? Lighting, furniture, etc?
 

Once we can rule out lighting or the play space being an issue, we can narrow down the cause of your guardian not tracking your floor properly. Cheers!

This issue is only when using oculus vr, if you run oculus vr and boot up steam vr you will see that in the steam vr portion of things your controllers work well, at least that's how it is for me after the update

iMight404
Oculus Support
Oculus Support

I've heard a lot of reports about this. Can you confirm a few things for me?

- Is the Oculus software up to date with the latest version?
- Is controller firmware up to date with the latest version?
- Have you tried general controller troubleshooting? (Pair/Repair, change batteries, etc)
- What version is your headset running?

I'll notify the team and look into this to see if the problem is on the radar, or if this is a new and emerging issue.

Take your destiny into your own hands. Sand cannot keep a shape by itself, but add water and it becomes malleable. Fate can be such, if you add the right element.

MAJ161.RED
Level 4

 

Problem fixed!

 

I'm not sure why. Two things happened, either of which could have done it. Firstly, I followed the advice of TomC69 who suggested I run a Repair on the desktop Oculus app. It was quite easy to do. I have a Rift - not Rift S - so I followed the instructions on the Meta website HERE

 

 

I have a Rift - not Rift S - so I scrolled right to the bottom at www.oculus.com/setup

 

 

 and downloaded the software. When it had installed, I put on my Quest 2 and, coincidentally, there was an update waiting - so I updated the headset operating system from 39 to 40. Then I plugged in my Link cable and, voila, my controllers are working properly now - and I have been playing Lone Echo 2 for the last few hours.

So either running the Repair fixed the problem, or the update did.

Thanks, TomC69,  and everyone else who responded, for your help.