12-25-2019 09:39 AM
08-10-2021 03:38 PM
I tried and still hasn't worked
08-22-2021 02:21 PM
I have the same issue and tried this and the right remote still doesn’t work I’ve contacted support but I will be very disappointed with oculus if I’m forced to pay 70 dollars for a replacement when it is clearly a recurring issue that you guys have not fixed.
08-22-2021 02:24 PM
Absolutely they should be responding and immediately sending replacements for their faulty products not playing email support tag
09-12-2021 09:44 AM
Just got a new redesigned Quest 2 and I am having the same issues. Is it faulty HW or are all Q2 users experiencing this?
09-20-2021 07:46 AM
I have the same problem with the right controller, it turns on, it pairs, but I do not recognize it as it is shown in this video, does anyone have any solution?
https://www.youtube.com/watch?v=1iFcaxLuLGs
09-21-2021 01:36 PM - edited 09-21-2021 01:37 PM
Hi. I thought I was the only one, I finally stumbled onto a post that has this problem.
Since May I have been returning my right controller, I think a 5th one is coming back to me, I bought a new one recently and it came on Saturday. Used it for 5 hours and now I can't see my controller. The button input works but I can't see the controller. Anyone got a solution to this?
09-30-2021 02:21 PM
I found something that works for my son's quest 2. Take out the battery and place a slim piece of aluminum foil between the positive battery terminal (the one that sticks out) and the little hole where the battery sits in the bottom of the controller.
Since I did this my son's quest 2 right controller has worked continuously. Hopefully it works for you all as well
10-24-2021 01:45 PM
Bruh, I got online to play some arizona sunshine with my frieends and my trigger just stopped working and i replaced the battery 2 times and i sent oculus a ticket and they just says to restart the headset or submit a ticket. Like i did that obviously because i told those dummies and they arent doing anything about it. I do not wanna spend 70 bucks on a replacement just for a vr headset. The trigger is making a weird sound when i press it. I'm pretty sure the trigger just broke.
10-26-2021 04:28 AM
If it under a year old they will replace it but you will be without a controller for that time, I've been a customer since the touch released for the cv1 and have had multiples of all those headsets/controllers. They will have you jump through the same stupid hoops Everytime, but if it's less than a year old, there should be be any issue for them to replace. Most recently, my quest 2 left controller had some wonky drift with the Thumbstick, and I would just spray a little quick drying electrical contact cleaner in there to get rid of it but I got to the point that I was having to "clean it" everyday. Only 6 months old so they relpaced it. I went ahead and order a new one to be delivered before I shipped it off because I didn't want to be without for 2 week(typical turnaround from the time it leaves your house). Warranty for me exp on oct13 sicne I bought it at launch, but about a month ago my right started doing the same thing. And a little spray of the qd contact cleaner about once a week makes it drift free. When I do it I just do all the buttons on the controller. Mainly, Thumbstick, trigger and grip for good measure. Not saying that it will fix your issue but it's worth a shot and plus it's good to have on have for any other controller type issues.
Just make sure it is Quick Drying electrical contact cleaner. I got mine for either home Depot or Lowe's because it's almost double the price on Amazon last time I checked. Just checked, not to bad actually.
CRC - 2130 QD Plastic Safe Liquid Contact Cleaner, 11 oz Aerosol Can, Clear https://www.amazon.com/dp/B000BXKZVA/ref=cm_sw_r_apan_glt_fabc_GQ9HBCTV6MQZKBB3TXKF
Make sure to get the blue can and not the red if you go with that brand, because the blue can is plastic safe. I know this was long but I hope it helps someone.
10-26-2021 11:12 AM
Is there a warrant? So, they'll replace it for me for free? I didn't break it or anything it just stopped working entirely.