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Quest won't turn off, the screen is frozen after I loaded in to a game and the headset is humming v

VoltGuitar24
Honored Guest
 
1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey VoltGuitar24, this sounds very odd indeed. We'd like you to attempt to hold down the power button for a bit longer than usual. A full 30 seconds should do the trick. Once you are able to restart, test out the game that preceded the freeze. If you experience this issue again please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey VoltGuitar24, this sounds very odd indeed. We'd like you to attempt to hold down the power button for a bit longer than usual. A full 30 seconds should do the trick. Once you are able to restart, test out the game that preceded the freeze. If you experience this issue again please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

still works thank you!!

Super glad to see these steps are still working for users today!

"We're still pioneers, we barely begun. Our greatest accomplishments cannot be behind us, cause our destiny lies above us."

Still works thank you 

this help me a lot lol thank you meta