09-22-2022 08:23 AM
Hi guys,
I purchased a regular copy of Virtual Desktop. It is now some time that I don't launch it.
When today I launched the app to connect wirelessly to my PC, in the app on the visor I get a message that the app is not licensed or "should be purchased on Oculus store". Matter is I already purchased it.
It was working fine some months ago.
After the message appears, the app will quit and close.
What should I do?
Is this related to the merging or my Oculus account with Meta account?
Indeed in the visor I get a message in the home screen asking to go on Oculus website and authenticate using a code. I tried but it is not working (the code will appear all the time in the hedaset).
Help!
09-22-2022 10:25 AM
Hi there! We would love to assist you with this! At this time, we would like to ask if you could try reinstalling the Oculus PC application.
If the issue persists after a reinstall, we would like for you to reach out to our support team here.