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Question

EarthPhoenix08
Level 2

I was wondering, that even though my ticket expired if I can still send in my quest 2 controller for a replacement, I already printed out the shipping label. I just don't want to send my controller in and not get a replacement.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, @EarthPhoenix08! We will gladly answer this question regarding your controller replacement for you! It seems that the shipping label is still good, so you are good to send that controller in to get looked at. 

 

If by any chance you don't have time to send it in this week, do keep in mind that the shipping label is still good till the 6th of this month. If you need a new shipping label after that date, just create a new support ticket and our team will get that done for you in no time!