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READ THESE LIES WITH AWFUL CUSTOMER SERVICE! 7 DAYS AND STILL NO ACCOUNT STILL AFTER 48 HOUR GAURENT

Hhhhhhgghy
Level 4
Chat started on 09 Mar 2022, 07:39 PM (GMT+0)
(07:39:30)*** Nathan joined the chat ***
(07:39:30)Nathan: I am unable to login to my Oculus account with all of my apps downloaded on it. I went to log in through my Facebook and it made me sign up with a brand new account through Oculus. Please help me find my other account with all of my apps. Why is this going on today?
(07:41:23)Nathan: Now I accidentally opened up a brand new Oculus account through my Facebook account. I hope I have not lost all of my information and other apps
(07:51:26)*** Valentina joined the chat ***
(07:51:36)Valentina: Hello Nathan!
(07:51:37)Valentina: Welcome to Oculus Support, thank you for contacting us, my name is Valentina and I will be assisting you today
(07:51:46)Valentina: In case we get disconnected we are on ticket number 4508992
(07:51:57)Nathan: Hi there
(07:52:01)Nathan: Ok
(07:52:41)Valentina: So, we are currently experiencing some issues on the servers. Our specialists team is currently working on the issue and your account should be restored soon.
(07:52:46)Valentina: If the issue persists in 48 hours, please contact us again
(07:53:08)Nathan: Okay but what about the account I created just now. Is that going to override my other account?
(07:53:25)Valentina: You will regain access to your old account
(07:53:55)Nathan: Because now every time I log in through the Oculus app it goes to this new one. Okay. So 48 hours and it should be resolved correct?
(07:54:04)Valentina: Yes!
(07:54:15)Nathan: 😆 okay you're off the hook thanks for your help
(07:54:29)Valentina: Thank you for your understanding!
(07:54:30)Valentina: At Oculus Support, we value our customers’ feedback to continuously improve our service and provide the best customer service experience. You will soon receive a survey asking for your feedback. We appreciate your participation!
(07:54:35)Valentina: Have a nice day!
(07:54:46)Nathan: Okay I'll take care of you. You got it
(07:54:57)Valentina: Thank you so much!
(07:55:11)*** Nathan left the chat ***
14 REPLIES 14

PITTCANNA
Level 13

try logging completely out on the mobile app, or uninstalling the app and re installing app.

 

then re-pair your headset.

Already did EVERYTHING humanly possible to get my account back on. I appreciate your help though. WE ALL MUST HOLD META's FEE TO THE FIRE! THEY CANNOT JUST DO THIS TO US WITHOUT DOING ANYTHING FOR US BACK. 

I accidentally set up a new account with my Facebook and the original Oculus account that was connected is lost in limbo for now. So, until Oculus find my original account and re-connects it to my Facebook I am screwed and VERY UPSET!

dburne
Level 5

I feel your pain brother. Totally ridiculous.

NickTheQuick0
Level 3

I’m in the same boat, been told so many times to just wait to hear from the engineering team but still haven’t heard a thing. I just bought the Oculus Quest 2 a week ago and only got to play for 2 days.

THAT IS CRAP! NO EXCUSE. I have had the Oculus for almost a year now and I cannot lie, this has NEVER happened. HOWEVER, IT SHOULD NEVER HAPPEN EVER AND IF EVER NEVER THIS LONG AND IF THIS LONG AND IF THIS LONG THEN NOT DO ANYTHING TO MAKE UP FOR IT BUT MORE LIES! I AM PISSED. (as you can see)!🤣

Anonymous
Not applicable

Their customer service doesnt understand or know what the engineering team is doing. The engineering team isnt communicating what they are doing if they are working on it and we are just left here lost and angry. I have spent hours troubleshooting and talking with customer support and even told them that i was ready to just return the item and they dont offer any explanation, ETA or compensation for my trouble. ANY other company this would be unacceptable and be a huge story.....but its Facebook and our expectations of them are clearly so low it seems normal

I just got great assistance from Oculus Ryan the admin. He was patient and took his time to help me get back my account. I give him 5 STARS, but the rest of Oculus 2 STARS for not providing me with the fix last week. Thank you Oculus_RyanS for your assistance and I pray the rest of this empire follows suit with you otherwise we are doomed. 😉

Anonymous
Not applicable

lol I am literally talking with him now and he is fixing my issue. I told him if there is any way for me to give him praise to his boss, I want to! This is what the customer support should have been.