My Quest 1 died on me and the Oculus support confirmed that I'll get a "replacement product" after they got my old headset. My question is, what do I receive in exchange after I sent in the whole package:
- Oculus Quest 1
- 2x Controllers
- cleaning cloth
Do I get a full (different) box which cointains all of this?
In what condition will the "Quest" and the "controllers" be? Is it used?
Do I get a used product from someone else who maybe poorly treated his product?
Is there a slight chance they still have Quest 1s for replacement purposes which never went out to customers?
I mean, after all that time they already produce the Quest 2, where do they get the Quest 1s from?
As you can tell I'm a bit frightened that I receive a headset which is in worse condition than my current one.