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Refund Error

AshGerk
Level 2

I tried Vanishing Grace twice. Both times I got really bad motion sickness. So I requested a refund. This was the message I got:

Your refund request for the following order was not approved due to errors while attempting to reimburse the original payment method on file.

If there is a way to remedy this, please let me know. I haven’t changed anything on my account. I’m brand new to VR and Oculus. I’ve played several games already and that was the only one to give me motion sickness. Please help. It’s pointless to have a game I can’t use and I didn’t play outside of the return policy. 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @AshGerk  if you haven't already, please open a support ticket with us here and we will be happy to assist you. Thanks!