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Refund Issue, Query Error

FloofyDucky
Level 2

Wondering if anyone else is having this issue or has had it in the past. Submitted a ticket a few weeks ago with no response and live-chat was unable to help. I've been trying to refund two games since Jan.7th (no prior refunds as I just bought my quest on the 5th) however, I keep getting "Query Error" when trying to process the request. I'm using the mobile app. 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey FloofyDucky, we're sorry to hear that you've been experiencing some difficultly getting that game refunded. Can you please shoot us a PM so we can look closer into that. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Thank you.