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Refund Issue, Query Error

Level 2

Wondering if anyone else is having this issue or has had it in the past. Submitted a ticket a few weeks ago with no response and live-chat was unable to help. I've been trying to refund two games since Jan.7th (no prior refunds as I just bought my quest on the 5th) however, I keep getting "Query Error" when trying to process the request. I'm using the mobile app. 


Community Manager
Community Manager

Hey FloofyDucky, we're sorry to hear that you've been experiencing some difficultly getting that game refunded. Can you please shoot us a PM so we can look closer into that. Please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Thank you.