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Refund

michelaziz
Level 2
So I bought to games and I didn't like them and I did refund and it say approved but the money didn't come back I have been 4 days and the money didn't came back to me plz help me 
4 REPLIES 4

andysonofbob
Level 7
It does takes quite a while.  I have refunded a number of times.  Took about a week. I got the email straight away, then I got the second one 5 or so days later, and then a couple of days after that the money

jms479
Level 2
How do you initiate a refund? Oculus page says to go to Purchase History page and there will be something to click on. Where is my Purchase History Page?  I only see my Orders Page, and there isn't anything there that I see.  Can someone please help me?  Thanks.

Richooal
Level 12

jms479 said:

How do you initiate a refund? Oculus page says to go to Purchase History page and there will be something to click on. Where is my Purchase History Page?  I only see my Orders Page, and there isn't anything there that I see.  Can someone please help me?  Thanks.



In your desk top app, go to "Settings". In the "Account" tab, scroll down to "Purchase History".
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

OculusSupport
Oculus Community Manager
Oculus Community Manager
Hi there! When your refund request has been approved, it can take 5-7 business days after approval for the funds to be returned to your original payment method. Should it take any longer than this, please reach out to your financial institution for more information.