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Replacement Strap Woes.

Level 2

I dont know if the oculus support team actually ever reads the post here but I need help.


My elite strap broke and I went through the warranty process. And after jumping through hoops for a week a replacement was sent out........only for the replacement order to be cancelled with no reason given.


Now Im jumping through more hoops providing my ID (which I didnt particular want to do) and was told the order was cancelled and to order again.


Thing is, its a replacement strap. I cant exactly put a picture of my broken strap as a payment method.


Two weeks of back and forth emails I still havent got a replacement strap with no indication why my replacement strap order was cancelled.


Has anyone else had this kind of issue?

Heres hoping someone from oculus will see this. The original support ticket -(2626019)