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Replacing controller but phone with not pair headset

Anonymous
Not applicable

Had to purchase a replacement controller.  Have tried to update phone to pair new controller but it will not pair my headset to proceed to the next step of pairing the new controller.    I am able to log onto the account, select Devices, Quest 2 enter my headset code but it will not pair with it.    I took to the Geek Squad and they did exactly what I did and no luck.    Any ideas.    They said I need to open up a support ticket.   

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi! We'll be happy to look into this with you and get your headset back up and running. To submit a support ticket, just click this link: https://metaque.st/Support

You can also PM us here and we'll get this taken care of. Thanks!