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Return shipping label delays from Oculus

groot-VR
Level 2

I am trying to return my elite strap with battery, which was delivered on 23rd August.

 

On 2nd September, I contacted Oculus support who told me they needed 3 business days to generate a return shipping label which would be emailed to me.

 

Today is 15th September and I've still not received it. I've contacted support several times and get very friendly generic copy/paste text back advising they need more time.

 

I will soon be outside of the 30 day return window, entirely due to unexplained delays by Oculus in providing the return shipping label.

 

What should I do?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there. This is not the experience we are hoping for. We understand this has been a rough experience and we can do better. We do want to let you know the agents working on your ticket are doing the work to figure this shipping error out as quickly as possible.