I am trying to return my elite strap with battery, which was delivered on 23rd August.
On 2nd September, I contacted Oculus support who told me they needed 3 business days to generate a return shipping label which would be emailed to me.
Today is 15th September and I've still not received it. I've contacted support several times and get very friendly generic copy/paste text back advising they need more time.
I will soon be outside of the 30 day return window, entirely due to unexplained delays by Oculus in providing the return shipping label.
What should I do?
Hi - well, it's been another two weeks and still no updates. In fact, you've gone silent unless I contact you and when I do, all I get is generic copy/paste assurances like the one you've replied to me with.
I need a shipping label to return my elite strap with battery. When will this happen?
Hi there, we want you to know that we're actively working on this for you. You'll have an update from a member of our team soon, we appreciate you for your continued patience and cooperation with us while we work on this for you. We understand this isn't and ideal situation, just know we're working on this.