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Rift S losing hand tracking and can't see through passthrough camera

Dapperlad
Level 4
After setting up my Rift S this morning, I played for approximately
2 hours and ran into an issue in Beatsaber where my body movement was
not longer being tracked and I couldn't move my sticks anymore. I went back to the home screen and noticed that my hands were stuck to my side and all I could do was rotate my controllers in place. I was also unable to see anything through the passthrough camera as it was just static.

I've disabled USB 3.0 power management in Windows
I've
tried every USB 3.0 plug on my computer, the ones that do work now only
last for 30 seconds to 3 minutes before static screen comes back and I
lose tracking.
I've unplugged all others USB cables on my computer except keyboard and mouse.
Camera permissions are on for Windows 10
I've reseated the video cable in the headset itself.
Videocard Drivers are up to date
Windows 10 is completely up to date
Rift Firmware is up to date
I've reinstalled Oculus software and run the setup multiple times.

I've seen a few others on Reddit with the same problem. Is this a faulty batch of hardware here?
154 REPLIES 154

hellbringeranus
Level 3
I returned my oculus Rift S but apparently I wont get a replacement which pisses me off seriously as they are all sold out
especially since I was hoping to play some VR on it. Damn you facebook company this is really really annoying

Tisa-
Level 3
Same issues as OP.
i just opened a ticket with a picture of the passthrough cam.
Can't play more than 5-10min.

GBKnight
Level 3
Going to add here as  well.  Same issue, opened ticket, tried all "fixes" still only works for 3-5 minutes then issue reappears. Im about to return  this and just wait for steam VR.

Dapperlad
Level 4
At this point I'm able to consistently reset the cameras for a random amount of time by unplugging the USB and plugging it back in, but I've been unable to consistently determine what exactly causes the error.

UnfoldingBoot
Level 2
I'm having the same issue. It took a hell of a lot of troubleshooting just to get a picture on my set, and as soon as I did I ran into this problem. I've tried everything I can find to no avail as I'm sure you all have too. I'm positive my specs are more than enough too. I can only get the tracking to work in a single 3.0 slot in the front of my PC, my DP is in the back so the wires stretch pretty much as far as they can go to make it work, and the USB bends pretty significantly which I know isnt helping haha. I even have "VR ready" USB 3.1 ports in back but those dont work at all. @Dapperlad I tried flicking the wire separation a few times and it never disconnected even with it being stretched to an extreme, I still only have the issue of it lasting 1-3 minutes before head and controller tracking locks up. I ordered a PCIe USB card and it should arrive tomorrow. I'll definitely post my results here when I try it, but I work all day so it wont be until the late evening!

hellbringeranus
Level 3
I have received an email from oculus support today but seeing as I returned mine I'm not able to test but I don't know if that will help in any way








Crystal (Oculus Support)


May 24, 4:56 PM PDT


Hey James,


Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.


I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.


1.   
Disconnect and Reconnect your Rift S from your computer. To do
this:


* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.

1.   
Unplug and Replug your Rift S headset. To do this:


·      
Carefully remove the facial interface from your headset. This
will allow you to access the cable.


·      
Unplug the cable from the headset.


·      
Wait 5 seconds.


·      
Insert the cable back into your headset.


·      
Insert the facial interface back into your headset.


2.   
Restart your Oculus Service. To do this:


·      
Open the Oculus app on your computer.


·      
Click Settings
on the left side of the app.


·      
Click Beta
at the top of the settings options.


·      
Click Restart
Oculus
.


Let me know how that goes,


Crystal

Oculus Support










Crystal (Oculus Support)


May 24, 4:56 PM PDT


Hey James,


Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.


I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.


1.   
Disconnect and Reconnect your Rift S from your computer. To do
this:


* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.

1.   
Unplug and Replug your Rift S headset. To do this:


·      
Carefully remove the facial interface from your headset. This
will allow you to access the cable.


·      
Unplug the cable from the headset.


·      
Wait 5 seconds.


·      
Insert the cable back into your headset.


·      
Insert the facial interface back into your headset.


2.   
Restart your Oculus Service. To do this:


·      
Open the Oculus app on your computer.


·      
Click Settings
on the left side of the app.


·      
Click Beta
at the top of the settings options.


·      
Click Restart
Oculus
.


Let me know how that goes,


Crystal

Oculus Support



Tisa-
Level 3


I have received an email from oculus support today but seeing as I returned mine I'm not able to test but I don't know if that will help in any way









Crystal (Oculus Support)


May 24, 4:56 PM PDT


Hey James,


Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.


I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.


1.   
Disconnect and Reconnect your Rift S from your computer. To do
this:


* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.

1.   
Unplug and Replug your Rift S headset. To do this:


·      
Carefully remove the facial interface from your headset. This
will allow you to access the cable.


·      
Unplug the cable from the headset.


·      
Wait 5 seconds.


·      
Insert the cable back into your headset.


·      
Insert the facial interface back into your headset.


2.   
Restart your Oculus Service. To do this:


·      
Open the Oculus app on your computer.


·      
Click Settings
on the left side of the app.


·      
Click Beta
at the top of the settings options.


·      
Click Restart
Oculus
.


Let me know how that goes,


Crystal

Oculus Support

































Works ! Five min.... Then tracking is Lost again..

GBKnight
Level 3


I have received an email from oculus support today but seeing as I returned mine I'm not able to test but I don't know if that will help in any way








Crystal (Oculus Support)


May 24, 4:56 PM PDT


Hey James,


Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.


I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.


1.   
Disconnect and Reconnect your Rift S from your computer. To do
this:


* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.

1.   
Unplug and Replug your Rift S headset. To do this:


·      
Carefully remove the facial interface from your headset. This
will allow you to access the cable.


·      
Unplug the cable from the headset.


·      
Wait 5 seconds.


·      
Insert the cable back into your headset.


·      
Insert the facial interface back into your headset.


2.   
Restart your Oculus Service. To do this:


·      
Open the Oculus app on your computer.


·      
Click Settings
on the left side of the app.


·      
Click Beta
at the top of the settings options.


·      
Click Restart
Oculus
.


Let me know how that goes,


Crystal

Oculus Support










Crystal (Oculus Support)


May 24, 4:56 PM PDT


Hey James,


Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.


I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.


1.   
Disconnect and Reconnect your Rift S from your computer. To do
this:


* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.

1.   
Unplug and Replug your Rift S headset. To do this:


·      
Carefully remove the facial interface from your headset. This
will allow you to access the cable.


·      
Unplug the cable from the headset.


·      
Wait 5 seconds.


·      
Insert the cable back into your headset.


·      
Insert the facial interface back into your headset.


2.   
Restart your Oculus Service. To do this:


·      
Open the Oculus app on your computer.


·      
Click Settings
on the left side of the app.


·      
Click Beta
at the top of the settings options.


·      
Click Restart
Oculus
.


Let me know how that goes,


Crystal

Oculus Support





That is horrible.  Like people haven't already unplugged and replugged the cable. I shouldnt have to  restart the services and plug cycle on a $400 machine every 5 minutes. 

Dapperlad
Level 4
I got the same support e-mail late last evening. I was able to respond quickly and the CSR asked for my production information and purchase receipt from Amazon. Once I sent it they said they'd look into it and "get back to me".

hellbringeranus
Level 3
I hope they sort it out soon for you my replacement unit wont get to me until 2nd week of june