05-22-2019 01:54 PM
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05-25-2019 05:18 AM
Crystal (Oculus Support) May 24, 4:56 PM PDT Hey James, Thank you for reaching out I'd like to recommend that 1.
1. · · · · · 2. · · · · Let me know how that goes, Crystal |
Crystal (Oculus Support) May 24, 4:56 PM PDT Hey James, Thank you for reaching out I'd like to recommend that 1.
1. · · · · · 2. · · · · Let me know how that goes, Crystal |
05-25-2019 05:37 AM
hellbringeranus said:
I have received an email from oculus support today but seeing as I returned mine I'm not able to test but I don't know if that will help in any way
Crystal (Oculus Support)
May 24, 4:56 PM PDT
Hey James,
Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.
I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.
1.
Disconnect and Reconnect your Rift S from your computer. To do
this:
* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.
1.
Unplug and Replug your Rift S headset. To do this:
·
Carefully remove the facial interface from your headset. This
will allow you to access the cable.
·
Unplug the cable from the headset.
·
Wait 5 seconds.
·
Insert the cable back into your headset.
·
Insert the facial interface back into your headset.
2.
Restart your Oculus Service. To do this:
·
Open the Oculus app on your computer.
·
Click Settings
on the left side of the app.
·
Click Beta
at the top of the settings options.
·
Click Restart
Oculus.
Let me know how that goes,
Crystal
Oculus Support
05-25-2019 07:18 AM
hellbringeranus said:
I have received an email from oculus support today but seeing as I returned mine I'm not able to test but I don't know if that will help in any way
Crystal (Oculus Support)
May 24, 4:56 PM PDT
Hey James,
Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.
I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.
1.
Disconnect and Reconnect your Rift S from your computer. To do
this:
* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.
1.
Unplug and Replug your Rift S headset. To do this:
·
Carefully remove the facial interface from your headset. This
will allow you to access the cable.
·
Unplug the cable from the headset.
·
Wait 5 seconds.
·
Insert the cable back into your headset.
·
Insert the facial interface back into your headset.
2.
Restart your Oculus Service. To do this:
·
Open the Oculus app on your computer.
·
Click Settings
on the left side of the app.
·
Click Beta
at the top of the settings options.
·
Click Restart
Oculus.
Let me know how that goes,
Crystal
Oculus Support
Crystal (Oculus Support)
May 24, 4:56 PM PDT
Hey James,
Thank you for reaching out
about the snow while using passthrough. I would be happy to assist you today.
I'd like to recommend that
you try disconnecting and reconnecting your Rift S from your PC, but using a
specific process.
1.
Disconnect and Reconnect your Rift S from your computer. To do
this:
* Unplug the USB cable from your computer
* Unplug the mini DisplayPort or DisplayPort cable from your computer
* Wait 10 seconds
* Re-plug your USB cable into your computer.
* Wait 10 seconds.
* Re-plug your mini DisplayPort or Displayport cable into your computer.
1.
Unplug and Replug your Rift S headset. To do this:
·
Carefully remove the facial interface from your headset. This
will allow you to access the cable.
·
Unplug the cable from the headset.
·
Wait 5 seconds.
·
Insert the cable back into your headset.
·
Insert the facial interface back into your headset.
2.
Restart your Oculus Service. To do this:
·
Open the Oculus app on your computer.
·
Click Settings
on the left side of the app.
·
Click Beta
at the top of the settings options.
·
Click Restart
Oculus.
Let me know how that goes,
Crystal
Oculus Support
05-25-2019 07:54 AM
05-25-2019 10:03 AM