I have a solution. It is a power issue to the headset not getting the required volts from the usb port for long enough.... Get a powered usb hub, plug it into the VR Ready port on the mobo, and then plug into the powered usb hub that way and it has been working very well. It was working almost well without the vr port but it was doing a random reset every 30 seconds that way which was annoying, but the vr port and a usb powered hub works great! so far (knock on wood)
I got the same support e-mail late last evening. I was able to respond quickly and the CSR asked for my production information and purchase receipt from Amazon. Once I sent it they said they'd look into it and "get back to me".