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Rift S "oculus sensors can't track headset"

alihail.chael.5
Level 2

My Oculus Rift S has just started saying "oculus sensors can't track headset" after working fine since I bought it.

I have tried dozens of solutions I found online and nothing has worked so far. The only conclusion I have come to is that when I check Device Manager there is only one Rift S hub under Universal Serial Bus controllers when online they say I should have two.

I have downloaded the Rift S logs but I'm not sure how to upload them along side this message.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey! We see you're having some unwanted issues with your headset, and we'd love to help out.

 

Please submit your gathered Logs to our support team here, so we can look further into this for you.

 

We look forward to giving a helping hand!