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Rift s Constant black screen says display port or Usb isn't working

Banana0400
Level 2

I have had this Rift s for few years now and past few months its been doing this thing and i really don't understand because it makes no sense for it to be doing this i would be playing a game let's say beat sabre and be half through a map and it just the vr just black screens and restarts itself and says an error with Usb or Display port and i have tried every usb port and every display port port i have and it just not working i have opt in to the oculus beta and nothing is changing lol anyone know what i could to fix this?

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there @Banana0400  ! Wrestling with a stuck screen and USB issues are no fun at all! Let's take a closer look and see what's going on. To get started, there's a few things to check on.

 

Here's a link with a couple common fixes! Please let us know if that doesn't get you squared away. Your Meta Store Support team is standing by and ready to assist! You can send us and email or chat by following this link.

 

Should you end up reaching out to support, please include your logs, that way our specialists can get right to work on figuring out what's giving you a hard time. You can gather your logs by following the instructions listed here. They'll be looking for the full logs, so you'll want to gather those instead of the "last 24 hours" one.

I have tried everything you just told me try and nope so just got the logs and i have sent email to oculus so thanks for trying to fix but hopefully you guys can help fix after looking at logs and everything thanks again.