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Right Controller unable to pair with headset

SelinaMeyer
Honored Guest

I just received a Quest 2 and I’m unable to setup the right controller.  This is a new set up and I’m unable to pair the right controller with the headset. The left controller is working correctly and I’m able to pair and unpair with the headset.  All the batteries I’m using are brand new.  When I insert the battery in the right controller, the light would blink three times.  When I press the B and Oculus button to pair, nothing happens.  Last week I email support and patiently waited but have not heard back.  No phone support from Oculus either.

 

Is there a way I can reset the right controller? I’ve taken the battery out overnight and insert them back in to tried to reset but not successful.  The light would only blink three times when I insert the battery.

 

I’m left with a new console I can’t start and and operate.  Need assistance please. 

 

 

 

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