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Right controller not pairing

Hi my right controller won’t turn in or pair. Tried factory reset and app reboot

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there, friend! We hope you're having a great Saturday. Let's work together to get your right controller back up and running! 

 

We will go ahead and lay out steps we will work on together: 

 

  • Press any button to wake the controller while using Meta Quest 2 or Meta Quest.
  • While you have your headset on, press and hold the Oculus button to reorient the controller.
  • Remove the battery and place it back into your Touch controller.
  • Unpair and re-pair your controllers:
    • To unpair your controllers: 
      1.  Open the Meta Quest app on your phone
      2. Tap Devices in the bottom menu 
      3. Tap the headset you currently have paired
      4. Tap Controllers, then tap the controller that you want to unpair. 
      5. Tap Unpair Controller. [ At this time we advise for you to also take out the batteries of your controller, this will help also in a way reset your controllers]
    • To re-pair your controllers: Once you have unpaired your controllers please follow steps 1- 4 again. 
      1. Press and hold and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If you're still experiencing issues with your right controller, rest assured we will still be here for you. Also keep in mind if your Meta Quest 2 or Meta Quest controller LED does not light up, you may need to replace the controller battery. Always here to help!


 

OculusSupport
Community Manager
Community Manager

Hello again! We wanted to reach out to see if you were still in need of assistance with your controller not turning on or pairing. Let us know if there's anything we can do to help!