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Right-side headphone stopped functioning.

Teirdalin
Level 2
Hello Oculus, I got my rift earlier this week from Bestbuy, and this morning when I put it on I noticed the audio on the right side was cutting in and out till it eventually stopped working all together. I imagine it has to do with the wiring inside as it seems to depend on how tight it is on my head.  Anyways; I don't have a clue about fixing things like this, so I was wondering if you could give any advice on what to do..   Thanks, I really love this product and it just isn't the same with only one side having audio. x_x
230 REPLIES 230

phoenixdigital
Level 5
This has plagued me for about six months and continues to do so.


  Have you contacted support at all?


 It still astounds me that about 40% of people with this issue never bother contacting support when we know they are replacing headsets for the majority of users, even some who are outside of warranty. 40% based on the 50 responses to the survey I put together
https://docs.google.com/forms/d/15DWS5lVTzBGwrgs-kmewo9m7AjrWoSuZrNaX7yeXA8U
CPU: i5 6600K (conservative overclock), GPU: Asus GTX1080Ti (not overclocked), motherboard: Asus Z170 Pro Gaming, USB Card 1: Inatek 4 Port, USB Card 2: Startek 2 Port

TickTock
Level 5
8o
Wow.  Thanks for the link. I didn't research this and had assumed this was a sw/driver issue since swapping usb ports or cycling power some times fixed it.  However, since I have to take off the headset to go to the computer I guess *that* was the real "fix"
"I'm not crazy about reality, but it's still the only place to get a decent meal."
 -Groucho Marx

Siasin
Level 2
If your warranty expired, There's one solution you can choose.

I solved it in the following way.

https://youtu.be/Vy91uEcgK4g

phoenixdigital
Level 5

Paragone said:

If your warranty expired, There's one solution you can choose.

I solved it in the following way.

https://youtu.be/Vy91uEcgK4g


 While definitely a suitable fix superglue sounds like a pretty extreme one way solution. I personally would prefer the electrical tape option so if something ever moves internally due to a headset jolt you can adjust the strap to get it working again.

Images below are primarily how to prevent the chance of ribbon cable failing however could be also done to fix the headset in a position where the headphones still work while also minimising the condition getting worse.

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CPU: i5 6600K (conservative overclock), GPU: Asus GTX1080Ti (not overclocked), motherboard: Asus Z170 Pro Gaming, USB Card 1: Inatek 4 Port, USB Card 2: Startek 2 Port

DarkTenka
Level 10

Paragone said:

If your warranty expired, There's one solution you can choose.

I solved it in the following way.

https://youtu.be/Vy91uEcgK4g



Interesting.. however I feel like this would yield some mixed/unreliable results though.. if the cable is snapped, you are probably just holding it in a place where the snapped cable is still touching.

However that would mean that it could potentially stop touching or become disconnected with potential head movement/shaking, which would require you to somehow undo/redo the entire process to fix it.. would it not?

Please keep us posted if this ever happens to you after using that method. Very curious.

jamisonmiller
Level 5
(copied from my ticket) 
Greetings,
I have just recently experienced a failure in the right headphone on my Oculus Rift. although in the past this has occurred with the left, this was due to the headphone coming loose over time and was fixed by simply tightening the connection with the tool provided. This time however the right has failed and cannot be resolved by the same solution. i even swaped the headphones over and found the right one was still not operational. leading me to belive this is internal failure of wireing.
it was unexpected an sudderen, was just playing a game when suddely the right headphone crackeled and just died.

is there an easy fix to this? hopefully something wrong has occured on my end that is easilly fixable.

 Kind regards
Jamison


-so clearly I am far from the only one experiencing this ^ hope this gets resolved for all of us soon!...

Calimero_Oeuf
Level 4
I now have this problem no sound on right speaker after more than 1 year and a half or more of use.
How do you contact Oculus team ?
Ma configuration Oculus Rift + 3 capteurs et câbles longueur 5 mètres :
Cable USB 3.0 en 5 mètres x4
Cable HDMI en 5 mètres x1
Répétiteur HDMI x1
Hub USB 3.0 pour 1 ou 2 capteurs x1
Hub USB alimenté pour le casque  x1

Calimero_Oeuf
Level 4

Pabbert said:



I now have this problem no sound on right speaker after more than 1 year and a half or more of use.
How do you contact Oculus team ?

Here we go - https://support.oculus.com/


Thanks
Ma configuration Oculus Rift + 3 capteurs et câbles longueur 5 mètres :
Cable USB 3.0 en 5 mètres x4
Cable HDMI en 5 mètres x1
Répétiteur HDMI x1
Hub USB 3.0 pour 1 ou 2 capteurs x1
Hub USB alimenté pour le casque  x1

Litespeed
Level 7
Got this issue now after 2 years and 3 months of flawless operation. That means out of warranty unfortunately.
I fixed it by locking the right strap with tape as described by @phoenixdigital. Works ok for now but the reduced flexibility makes it a lot more cumbersome to get the HMD on and off with glasses.

cybereality
Level 16
You should contact us anyhow. There may be some options available. Thanks.
https://support.oculus.com/
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