Ryzen 7 3700x and RTX 3060 Ti not supported for Oculus Link?

[WillandThomas752]

Title says it all, I recently installed the Oculus app on my new SSD, and I ran the compatibility checker. It says that my graphics card and processor aren't supported, even though Nvidia 3000 series cards are supported on the website, and any AMD processor better than a Ryzen 5 1500x is supported. Also, the home screen says "Your computer doesn't meet the updated minimum specifications, which can lead to poor experience in VR". Previously, when I used Oculus on my old drive, I never had any compatibility issues, and never saw that message. I've already reinstalled the app and updated all my drivers and Windows 10 software.

[OculusSupport]

Hello, thanks for contacting us! We noticed that you are trying to determine whether or not Ryzen 7 3700x and RTX 3060 Ti are supported with Ocululs link. We understand that this can be a bummer. Rest assured, we're here to help!

As a reminder, Oculus link only supports Windows 10 at this time (not Windows 11). To assist you better, we will more than likely need to look at your Oculus logs. In order to perform this check, we will need to submit a support ticket. You may submit a support ticket by clicking here. 

Always glad to help! 🙂

[WillandThomas752]

I am using Windows 10, and already submitted support logs to a customer support rep yesterday, reinstalled the app per their instructions, and cleared caches and reinstalled games.

[OculusSupport]

Hey WillandThomas752, thanks for your response! Seeing as you've already submitted logs, reinstalled the app and cleared caches and whatnot, we want to check if there are any updates to drivers or systems as well. Sometimes there may be outdated drivers or pending updates that could interfere with the Link and its performance. We've included a guide on how to check for updates to your drivers here! The article is titled for Rift/Rift S but applies to Quest/Quest 2 as well.

For Windows, there's an article on how to check for updates here!

If updates are found for either, make sure you restart your PC once they are complete, then try to use Link again.

Also, are you receiving any problems trying to run VR despite the error? Sometimes the software can throw a false positive, even though the PC meets the recommended specs. Cheers!

[WillandThomas752]

My graphics drivers, processor, USB drivers, and Windows all are up to date, so that's not the issue. I can still use Oculus Link without performance issues, but every time I open the app it shows a big blue banner saying that my pc doesn't meet the updated minimum specifications. Also, when I run the compatibility checker, it says my GPU and CPU are both unsupported.

[OculusSupport · Accepted solution]

Hey WillandThomas752, we appreciate the response! This can happen if something in your system hasn't been added to our database of supported components. If there aren't any issues using link it's more than likely a false positive and you're free to keep gaming!

[WillandThomas752]

I can play without any issues, but I'd appreciate it if you added my components to the whitelist json compatibility file so I wouldn't get the message anymore.