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[SOLVED] Oculus software install keeps failing

Ihs4hn
Level 3
Hi, sorry but I need some help with installing oculus setup.Im running windows 10 with an administrator account. I already disabled the real time protection on windows defender, but my install keeps failing  saying restart computer, that it encountered an error during installation. I tried moving the installer exe to my C: hard drive, but I get the same error. 

This is the LOG where it fails

[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-worlds: path name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe]
[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-worlds: path name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe Outbound]
[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-client: path name [oculus-client:OculusClient.exe]
[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-client: path name [oculus-client:OculusClient.exe Outbound]
[Debug] [14-08-2018 16:48:23] Install 'Dawn.Setup.InstallFirewallRulesStep' succeeded.
[Info] [14-08-2018 16:48:23] Driver version from supplied version file: 1.18.0.426075
[Error] [14-08-2018 16:48:52] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).
[Debug] [14-08-2018 16:48:52] Install 'Dawn.Setup.InstallDriversStep' failed.
[Warning] [14-08-2018 16:48:52] Rolling back installation.
[Error] [14-08-2018 16:49:00] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).
[Debug] [14-08-2018 16:49:00] Uninstall 'Dawn.Setup.InstallDriversStep' failed.
[Debug] [14-08-2018 16:49:00] Firewall service status: Running
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallFirewallRulesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallChunkedPackagesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [14-08-2018 16:49:01] Partial uninstall: True


Thanks for your help
17 REPLIES 17

cybereality
Level 16
It looks like the drivers are failing to install. Is Windows fully updated?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Ihs4hn
Level 3
Latest updates went through earlier today, and I have automatic updates so everything should be up to date.  I just installed the software on my gaming laptop, no problems, but I really want to use it on my desktop. 
Thanks 

cybereality
Level 16
Can you try running the driver exe in here?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Ihs4hn
Level 3
Im not at home atm, I will try it out and get back to you, Thanks 

Ihs4hn
Level 3


Can you try running the driver exe in here?


I just tried it, the exe wont work. After I agree to run it as admin, nothing happens. I think this might be the problem. 

cybereality
Level 16
It won't show you anything on the screen, even if it's working. Can you check in Device Manager, are there any yellow warning icons?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Ihs4hn
Level 3
Device manager doesnt show anything in yellow, and I dont see any devices related to oculus either. 

LZoltowski
Volunteer Moderator
Volunteer Moderator
Just as an experiment, could you create a new user with admin in windows, and run setup under that new user? This should rule out any strange profile limitations.

Note: DO NOT run the setup file as admin, just double-click it.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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Be kind to one another 🙂

LZoltowski
Volunteer Moderator
Volunteer Moderator
also please make sure you have ran any outstanding windows updates
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂