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Saved video syncing not an option?

glitchlo
Level 3

We are supposed to be able to synce any video we save to the oculus mobile app. But in files, there is no option to sync videos. It’s supposed to be under recents, I’ve checked and nothing is there. I’m able to export them to google drive, but it’s a lengthy process.

5 REPLIES 5

Alex8995
Level 2

I want to transfer my videos to my phone and it won’t let me so I have the same issue

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi Alex. I'm sorry that you are having this issue. In order to be able to synch your content to the Oculus mobile app, you would need to make sure that they are saved to your PC first. Its worth mentioning that you double check that your USB cable is working properly as well as that you have sharing enabled. Please let us know if you have any additional questions or concerns.

Not on a pc, the application on the phones. The oculus app. We are supposed to be able to sync our media to our oculus app from our saved recordings. It says it in the app, and in your support section. https://support.oculus.com/317431133450056 

OculusSupport
Oculus Community Manager
Oculus Community Manager

Yes, that is a way to sync media to your phone using the mobile app, but you can also move video files onto your PC from the Oculus device. Are you unable to sync the media to your phone?  Are you getting an error message?

There is no button to press. If you folllow the directions, there’s supposed to be a button in the files app on the headset. The button isn’t there. The software is the latest version. I don’t have a pc. At all. Under the recents tab is where it’s specifically supposed to be. It is not. I’m at work right now, but I will take a picture and send it to my google drive so I can show an example. Apparently this has been an issue with others for about a month. Any updates for them? The thread is literally in the related content.