cancel
Showing results for 
Search instead for 
Did you mean: 

Screen snowed then headset shut off

ARR12322
Honored Guest

We just received our oculus quest 2 today. The set up went great but then the screen snowed the oculus shut off and won’t turn on when plugged in the power light won’t come on either. Please help

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello there! We welcome you to the Oculus family and wish you well. We see you're having trouble getting your headset to turn back on, and we know that can be no fun. But don't worry, we'll have you in VR and gaming like a pro in no time.

 

So that we can help get you back into VR, please try the following below:

 

  • Please try a different outlet
  • Please try a different charger
  • Please try charging for 2 hours

You can also try some additional steps here; please let us know if those steps help.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!