I have been going back and forth with the oculus "support" for almost a year. Only started to get somewhere in the last 3 or so months. I finally recieved a shipping label for the defective device. But guess what UPS wont ship it as it comes with a hazorsous materials label. UPS will not take the item via air. I explained the issue throughly to the Support. UPS will only do 3 day fround shipping because of that hazardous materials label(battery) finally i recieved the new shiping label. WHICH HAD THE SAME PROBLEM! More contact with support giving no explaination just to wait.
Now im still in limbo going back and forth with their So called supprt.
I can't be the first one dealing with this mess. Any advice? Did anyone just not include the hazardous label? What happened?
I feel taken advantage of wasting my time so they never have to do anything. Cheaper to have people type than pay to Get anything fixed.