06-01-2022 04:02 AM - last edited on 06-02-2022 08:55 AM by Tonberry_Qing
Just got a new quest 2, started setup, paired, got a new update. But its not at all updating.. Its been 4 hours.. Still at 0% 👌😒.
Solved! Go to Solution.
06-01-2022 09:08 AM - edited 06-01-2022 09:43 AM
Hey everyone! Engineering is aware of this issue, and is currently working on a fix. We don't have a specific timeline on when the fix will roll out, but we appreciate your patience as the team works on it!
UPDATE: The fix is currently being pushed out. Please complete a power cycle and make sure the headset is charged before attempting to update to complete set-up.
05-31-2022 10:04 PM
my quest 2 just arrived and I went through the first instruction bit and then it started updating but the bar isn’t moving at all, is this normal?
06-01-2022 02:08 AM
@cbennz Same here.. Just got it & after setup.. Its showing updating but stuck at 0%. I plugged it in, still it won't start the update.
06-01-2022 02:40 AM
I have recently brought myself a quest 2 and my initial update has been stuck for 2 hours now is there a fix?
06-01-2022 03:39 AM
I'm in the same place been trying to update it for 3 hours now. Any luck?
06-01-2022 03:52 AM
Best onboarding experience ever.. Right. They have no fix for this as of now. No idea when this will be fixed
06-01-2022 04:31 AM
I have the same problem. I bought Oculus today. Solutions from help website are not working 😕
06-01-2022 05:36 AM
Yeah I'm still struggling to find out how to fix this issue for over 6 hours now, my brain is running low on juice.
06-01-2022 05:46 AM
@MetaQuestSupport please look in to this.. It seems every new user who has bought a new quest2 is having this issue. Atleast give an option to skip the update.. Let me use my Headset atleast. 😑🙏
06-01-2022 05:48 AM
I don't know man.. Wondering if we will end up with bricked Quest2..