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Solved - Quest 2 First time setup Stuck at 0% update

Level 4

Just got a new quest 2, started setup, paired, got a new update. But its not at all updating.. Its been 4 hours.. Still at 0% 👌😒.



Hey ErinShi, we know this definitely isn't the ideal first interaction with your new Quest 2. We really appreciate your patience and going through so much troubleshooting on your own to get this working. Troubleshooting and waiting for updates is so much less fun than being in VR, so let's see what we can do to get you up and running!


We have a couple more steps for you to try to get your updates going how they should:


  • Uninstall your Oculus mobile app
  • Turn off your headset for at least 5 minutes
  • Reinstall the Oculus mobile app and log in
  • Make sure your phone and headset are paired and connected to the same Wi-Fi network
  • Continue with the set up process!


If the above steps don't work to get the updates started, go ahead and send us a support ticket here so we can help get everything working right!