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Sporadic display hang ups / freezes

theredcelt
Level 2
Evening all,

I have been having an issue with the original Rift headset - I lodged a support ticket but it seems to be quite a one-size-fits-all response rather than the tailored reply I was hoping for. So before I went through the raft of suggestions given, ultimately involving a full reinstall of software and drivers, then sending diagnostic files, which will be a bit of a pain, I was hoping to copy in my issue here in case anyone has an immediate solution, or idea as to what the issue might be at least.
Here's what I messaged Oculus Support:

"Occasionally whilst playing games via Steam - most recently Hot Dogs,
Horseshoes & Hand Grenades, Half-Life: Alyx, and Blade & Sorcery,
despite meeting all minimum or recommended requirements - my headset will
temporarily freeze on the headset display output and lose motion tracking.
Sometimes tracking and display will return to normal, but other times it will
remain frozen on the display, but the game will continue running and output audio.
Steam or Oculus home menus still display normally if backing out while the game
image is frozen, but do not fix the issue - restarting the game is the only
solution until the next incidence.

I have an M5A78L-M PLUS/USB3 motherboard with a EVGA GeForce GTX 1080, AMD FX
8370 CPU, 24GB RAM and 500w PSU. I have three trackers; two connected to USB3
via Orico powered USB hub, and one directly to USB2. The headset is connected
via AmazonBasics HDMI extension cable, and to USB3 via USB3-rated extension
cable, but is detected as USB2 on the Oculus Devices page."

Thanks in advance!
1 REPLY 1

theredcelt
Level 2
Note when I said "my headset will temporarily freeze", this is only for a second hang-up of no response before the display either returns, or remains frozen whilst the game & audio continue to run.