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Stuck after factory reset

TopSod
Level 2
Hi all,
I admin a group on facebook and a member is having this problem:

hello!
can someone help? i opened my quest 2 and i had a signal saying it was
corrupted. than i reinstalled and at the end of the tutorial, when they
ask to press the oculus button, nothing happens...

Can anyone here advise? We're all baffled and support has been most unhelpful.
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